Live chats have the highest satisfaction level among customers. Chats and messaging create personal connection with clients who are looking for support and assistance. It is the fastest and most effective way to offer help without interrupting your clients' experience. With the help of live chat software it is really easy to talk to customers who are browsing your website so that you can answer questions in real-time, uncover more leads resulting in more sales closure.
Our online chat lets a company agent use quick replies to ensure fast response to client’s requests, see what the client is typing online during the chat session and also analyze communication
efficiency with the help of chat history, which contains all the necessary information including chat content, comprehensive information about the client and his geolocation.
We offer tools which are needed to capture and convert leads, close more sales and increase conversions through the following features:
- reaching your customers in real time;
- live chat experience management;
- mobile-friendly options;
- opportunity to use canned, personalized replies;
- visitor identification on the website;
- automated chat invitations;
- conversation initiation anytime when surfing the website;
- improvement of customer satisfaction.
Agent response time and intelligence are crucial for customer satisfaction. Live chat software by ASM Brain lets you build stronger and long-lasting relations with your customers and increase brand loyalty.
